Privacy, Cookie & Data Protection Policy
Rushall Partnership is committed to promoting its clients businesses, its own services and partner or affiliate services.
In order to do this we collect and use personal data.
This policy (together with any other documents referred to in it) describes what personal information we collect or obtain about you and how we use it.
Last updated 5 January 2017
This policy covers the following:
B. Information we may collect or receive about you
C. Website Cookies
D. How we use your information
E. How we may share your information
F. Retention of your information
G. Where we store information about you
H. Use of the Internet
I. Your rights
J. Access to information
L. Contact details
If you undertake any of the following activities and provide personal data to us we will endeavour to make it clear why we need it and to obtain your specific consent to use it. Unless otherwise notified you will be treated as having consented to our use of your personal data under the terms of this Policy if you:
- visit any of the websites we may operate from time to time including www.rushallmarketing.com, www.rushallsailing.com, www.rushall.net
- subscribe for email newsletters and updates
- download any documents, PDFs or stream any videos
- download or use any mobile device application or other software provided by us or on our behalf by a partner supplier
- use any online training materials
- obtain any goods or services from us
- enter a competition, promotion or survey run by us;
- obtain from us any training, mentoring or coaching;
For the purpose of the Data Protection Act 1998 (the Act), the data controller is the Rushall Partnership, Watermark Offices, 8 Lumley Gardens, Lumley Road, Emsworth, Hants, PO10 8AG.
B. INFORMATION ABOUT YOU
We may collect and process the following data about you:
Information you give us
This includes information you provide when you do any of the following things:
- by filling in forms on any Rushall Partnership Website
- by corresponding with us by phone, e-mail or otherwise. If you contact us we may keep a record of that correspondence
- purchase any of our goods or services;
- subscribe for email newsletters and updates
- contact us for press information and images for press use
- download, register for or use any online training tools, videos, or online courses
- enter a competition, promotion or survey run by Rushall Partnership
The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, and strategic information about your business.
In particular for sailing coaching and training clients the information you give us may include:
- the name, address, email address and phone number of your next of kin and/or emergency contact (eg sailing coach clients);
- details of any relevant training records and training plans;
- details of your qualifications including the results of any nationally recognised examination, assessments, training course or vocational qualifications
- details of your participation and performance in sporting events and competitions;
- details of any relevant boating, yachting or other sea faring experience you may have;
- health information including details of your age, gender, height, weight and any particular health conditions or mental or physical impairments you may have
Additional Information we may collect about you when you visit any Rushall Partnership website:
- technical information, including the Internet protocol (IP) address used to connect your computer or mobile device to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; items purchased and the cost of those items including any discounts; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
- information about your use of any Rushall Partnership App or online training system;
- real time location data from your mobile device;
Information about you which we may receive from other sources.
We may receive information about you from others with whom we work, including:
- business partners and clients
- coaches and National Governing Bodies
- Watertight Marketing network
- sub-contractors in technical, payment and delivery services;
- advertising networks and analytics providers;
- search information providers and credit reference agencies;
We may receive information about you from others on your behalf or at your request, for example if:
- any person makes a booking for any of our training courses, facilities or other services on your behalf;
- information you publish from websites, profiles and social media sites
- you are a minor and your parent or legal guardian provides us with information about you on your behalf; or
- we take up references for you or seek verification of any of your qualifications from any referee you may have put forward.
- The information about you which we may receive from other sources may include:-
- Your contact details
- Your credit history
C. WEBSITE COOKIES
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’. These cookies cannot be used to identify you personally and are used to improve services for you, for example through:
- Letting you navigate between pages efficiently
- Enabling a service to recognise your computer so you don’t have to give the same information during one task
- Recognising that you have already given a username and password so you don’t need to enter it for every web page requested
- Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast.
To learn more about cookies, see:
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features.
Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer. Multiple cookies may be found in a single file depending on which browser you use. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows: Category 1: strictly necessary cookies These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
D. HOW WE USE YOUR INFORMATION
We use information held about you:
To fulfil our obligations to you in the following ways:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with any products and services that you request from us including: consultancy; marketing support; PR; coaching, training and mentoring services; supply of books, DVDs and other products
- to keep you updated in the following ways:
- if you are a member of the press to notify you about news and new products on behalf of Rushall Partnerships clients
- to provide you with information about other goods and services we offer that are similar to those that you have already obtained, purchased or enquired about;
- to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the subscription form);
- to notify you about changes to our services;
- in relation to the operation of Rushall Partnership Websites which you use:
- to ensure that content from the site is presented in the most effective manner for you and for your computer or mobile device.
- to administer the site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to identify and implement improvements in the operation of the site, the content included on the site and the way in which content is presented;
- to allow you to participate in interactive features of the site, when you choose to do so;
- as part of our efforts to keep the site safe and secure;
- to measure or understand the effectiveness and relevance of advertising on the site.
- in relation to the operation of any Rushall Partnership Apps you may use, to administer and ensure the proper and secure operation of the app.
E. HOW WE MAY SHARE YOUR INFORMATION
We may share your information with certain third parties including:
- business partners, (for example Watertight Marketing), suppliers and sub-contractors for the performance of any contract we enter into with you;
- to your prospective employers and any other persons you may refer to us for the purpose of obtaining from us any references or verification of your qualifications or experience;
- analytics and search engine providers that assist us in the improvement and optimisation of our site;
- credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you;
We may also disclose your personal information to third parties:
- in the event that we transfer, sell or buy any business or assets, in which case we may disclose your personal data to the prospective transferee, seller or buyer of such business or assets;
- if Rushall Partnership or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any contract or terms in force between you and us; or to protect the rights, property, or safety of Rushall Partnership, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
F. RETENTION OF YOUR INFORMATION
We may keep and process your personal data for so long as you remain a customer, partner, supplier, sub-contractor or business contact.
G. WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers and/or via our Capsule CRM system, and/or electronic mailing system (Mailchimp) if you have opted in to receive news and updates. Any payment transactions will be processed by PayPal in accordance to their security standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
H. USE OF THE INTERNET
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
I. YOUR RIGHTS
You also have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us by email.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
J. ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us by email.